One team accountable for your laptops, servers, network and helpdesk.
We run the day-to-day so you do not have to: a ticketed service desk, managed endpoints, patching, joiners and leavers, hardware lifecycle and the vendors in between.
Talk to us about managed ITWho this is for
Firms of 10 to 250 people with no IT department or a stretched one; estates that mix Microsoft 365 with servers you still need.
What's included
- Service desk on HaloPSA: email, portal or phone, every request becomes a tracked ticket.
- Endpoint management with Tactical RMM on Windows, macOS and Linux: inventory, patching, scripted fixes, remote control.
- Server monitoring and alert-to-ticket automation, with priority-1 (P1) paging for servers that go dark.
- Joiners, movers and leavers across Active Directory and Microsoft 365.
- Hardware lifecycle: specification, build, deployment, secure disposal.
- Monthly report and a quarterly review.
How we start
- Discovery call
- Written proposal
- Provisioning (agents, monitoring, identity)
- Baseline security check
- Welcome pack with your status page and contacts
Typical onboarding: 30 days.
What you can expect
Response targets
These are the response targets in our standard agreement. They are targets, not a signed service-level agreement (SLA): the terms that apply to you are the ones in your contract. Business hours are Monday to Friday, 09:00–18:00.
| Priority | Definition | Response | Resolution target |
|---|---|---|---|
| P1 Critical | Business operations halted (email down, ransomware in progress, directory outage) | 1 business hour | 4 business hours |
| P2 High | One significant function affected (a server down, one team cannot work) | 4 business hours | 1 business day |
| P3 Normal | Single user or non-critical issue | 1 business day | 3 business days |
| P4 Low | Information or change requests | 2 business days | 5 business days |
Critical incidents out of hours are covered by agreement in your contract.
Tools we run
Tell us what isn't working.
A 30-minute call, no slides. We ask about your estate, your auditor if you have one, and what you would like to stop worrying about.
Talk to us about managed IT